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How dking Handles Your Privacy

We collect only what we need to run your account and process your payments through bKash, Nagad or Rocket. This page explains exactly what data we hold, why we hold it, and how you can request changes or deletion.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We handle your data with practical, verifiable measures rather than vague promises. Every step from collection to storage to deletion follows a consistent internal process. Below are the specific practices we apply so you understand exactly what happens to your information at each stage of your time with dking.

Encrypted Storage Your personal details and payment references sit behind encryption at rest and in transit. When you deposit through bKash or Nagad, the transaction data travels over a secure channel before reaching our database — your wallet PIN never touches our servers.

Cookie Management We use session cookies to keep you logged in and analytics cookies to understand how you move through the platform. You can clear cookies from your browser settings at any time. We do not use tracking cookies that follow you across other websites.

Account Security Layer Each login attempt triggers a verification step tied to your registered phone number. If someone tries to access your account from an unfamiliar device or location, the system blocks the attempt and sends you an alert through your registered contact method.

Data Retention Window We keep your account data active for as long as you use the platform. After you request closure, we retain records only for the minimum period required under applicable regulation in eligible jurisdictions, then permanently delete them from active storage.

Third-Party Sharing Policy We do not sell your data or share it with advertisers. Payment processors like Rocket and bKash receive only the transaction details needed to complete your deposit or withdrawal. Legal disclosures happen only when compelled by applicable law.

How to Request Changes You can update personal details directly in your account dashboard. For data export or full deletion, contact support via live chat or email. We process these requests and confirm completion so you know exactly when the action has been taken.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction or ask for deletion, you have several ways to contact us. Our support channels handle privacy queries with the same priority as account or payment issues. We respond to data requests promptly and keep you updated on progress throughout the process.

What This Privacy Policy Covers

dking Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with dking — from the moment you open an account through to withdrawal verification and ongoing support. When you deposit via bKash, Nagad or Rocket, we receive transaction confirmation data from the mobile wallet provider. We store your

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phone number, the transaction reference and the amount. We do not store your wallet PIN or full financial credentials. For account creation, we collect your name, email address, phone number and date of birth. These details let us verify your identity and keep your account secure.
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We use your device information — browser type, operating system, screen size and IP address — to detect unauthorised access and to deliver the correct mobile or desktop layout. Cookies on our platform track session activity so you stay logged in and so we can identify
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unusual patterns that might indicate someone else accessing your wallet. We do not sell or rent your personal data to third parties for marketing. If a legal authority in an eligible jurisdiction requests account information, we comply only where required by applicable law. Data retention follows
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a straightforward rule: we keep your information for as long as your account is active, plus any period required under applicable regulation. Once you close your account and that retention window passes, your data is deleted from our active systems. Availability of services depends on local
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law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at dking

These are the questions our support team hears most often regarding privacy and personal information. Each answer reflects our actual handling process so you can make informed decisions about your account data and how we manage it.

We collect your name, email, phone number and date of birth during registration. We also record device details such as browser type, operating system and IP address to secure your account and detect unauthorised access attempts.

No. Your wallet PIN is never transmitted to our servers. We receive only the transaction reference, amount and confirmation status from the mobile wallet provider. The authentication step stays entirely within your bKash, Nagad or Rocket app.

Open your account dashboard and check the personal information section for the basics. For a full data export covering transaction history and login records, contact our support team via live chat or email and reference a data access request.

Yes. Submit a deletion request through live chat or email support. Once your account is closed and any required retention period under applicable regulation has passed, we permanently remove your data from active systems and confirm completion.

We do not sell, rent or share your personal information with advertisers. Payment processors receive only the minimum transaction data needed to complete your deposit or withdrawal. No marketing data leaves our platform.

We use session cookies to maintain your login and analytics cookies to understand platform usage patterns. You can disable or clear cookies through your browser settings at any time. We do not deploy cross-site tracking cookies.

After account closure, we retain your information only for the minimum period required under applicable regulation in eligible jurisdictions. Once that window passes, your records are permanently deleted from our active databases.

Our security layer detects unfamiliar devices and locations. The system blocks the login attempt and sends a verification alert to your registered phone number. You must confirm the new device before access is granted.

Access and data handling depend on your local law and eligible regions. We apply the same internal security and privacy standards across the platform, but specific regulatory obligations may vary based on your jurisdiction.

Go to your account dashboard and open the personal information section. You can change your phone number or email directly. The system may ask you to verify the new contact method via a confirmation code before the update takes effect.

How dking Handles Your Privacy

How We Protect and Manage Your Information

How to Reach Us About Your Data

Common Questions About Your Data at dking

01 What personal data does dking collect when I open an account?

02 Does dking store my bKash or Nagad wallet PIN?

03 How can I see what data you hold about me?

04 Can I ask dking to delete my personal information?

05 Does dking share my data with advertisers or third parties for marketing?

06 What cookies does the platform use and can I disable them?

07 How long does dking keep my data after I close my account?

08 What happens if someone tries to log into my account from a new device?

09 Is my data handled differently depending on where I access dking from?

10 How do I update my phone number or email on file?

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