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Terms Conditions at dking

These Terms & Conditions define how your account operates, how payments through bKash, Nagad, Rocket are processed, and what obligations apply when you use our services.

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How These Terms Apply to You

dking Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating or maintaining an account with dking, you accept these Terms & Conditions in full. They govern every interaction between you and us — from the moment you open your account to each deposit through bKash, Nagad, or Rocket, through to withdrawals, game sessions, and

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any dispute resolution. We may update these terms periodically, and continued use of your account after a change constitutes acceptance. You are responsible for reviewing this page when notified of updates. Account eligibility depends entirely on your local law and eligible regions. We do not extend
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services where local regulation restricts them, and you confirm upon registration that you are legally permitted to hold an account in your jurisdiction. One account per person applies at all times — duplicate or shared accounts may be suspended or closed. Your login credentials, including OTP
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verification, remain your responsibility. If you suspect unauthorised access, contact our support channels immediately. Funds in your wallet remain your property subject to verification procedures. Withdrawals follow our standard identity and wallet verification process, which may require you to confirm ownership of the bKash, Nagad, or
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Rocket number linked to your account. We reserve the right to withhold payouts pending verification where activity appears inconsistent with normal use. These terms do not create any employment, partnership, or agency relationship between you and dking.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY HANDLING DETAILS

How We Manage Data and Account Security

We take practical steps to protect your information and ensure these terms are applied consistently. From cookies to wallet verification, each policy area has a defined process. Below are the specifics of how we handle key aspects of your account under these Terms & Conditions.

Data Collection

We collect only what is necessary to operate your account — identity details for verification, transaction records for bKash, Nagad, Rocket payments, and session data to maintain login security. No data is gathered beyond operational need.

Cookie Usage

Our site uses cookies to keep you logged in, remember preferences, and understand how pages perform. You can manage cookie settings through your browser. Blocking all cookies may affect account functionality and session continuity.

Account Security

Your account is protected by password and OTP verification sent to your registered mobile number. We never ask for your PIN or full password through chat or email. If credentials are compromised, request an immediate reset through our support team.

Data Retention

We retain account and transaction data for as long as your account remains active, plus an additional period required by applicable regulations in eligible regions. After that window, records are securely deleted from our systems.

Contact for Changes

If you need to update personal details, change your linked bKash, Nagad, or Rocket number, or request data deletion, submit a formal request through live chat or email. Identity verification is required before any change is processed.

Third-Party Sharing

We do not sell your data. Information may be shared only with payment processors handling your bKash, Nagad, Rocket transactions, or with authorities where legally required in eligible jurisdictions. No marketing data is passed to external parties.

TERMS ASSISTANCE

Where to Reach Us About These Terms

If you have questions about any clause, your account status under these terms, or how a specific policy applies to your situation, we have clear paths for you to reach our team. Your query gets handled by people who understand both the policy and how bKash, Nagad, Rocket transactions work on our end.

Team online

Live Chat

Available directly from your account dashboard. Raise any terms-related question — account restrictions, verification requirements, or payment policy — and get a response in the same session without switching apps.

Email Support

Send your query by email when the matter requires documentation or you need to attach identity verification files. We respond with a clear reference number so you can track how your terms-related request progresses through our team.

Mobile Access

Reach support from your phone browser at any hour. Whether you are checking a clause about withdrawal verification or disputing a transaction flag, the same support functions work on mobile as they do on desktop.

Frequently Asked Questions About Our Terms

These are the questions our support team receives most often regarding Terms & Conditions. Each answer reflects the current policy as it applies to accounts in eligible regions.

Violations may result in account suspension or permanent closure depending on severity. We notify you through your registered contact details, and you have the right to appeal through our support channels. Funds in your wallet remain subject to verification before release.

No. Each person is limited to a single account. If we detect duplicate accounts linked by identity documents, device, or payment method, we reserve the right to close the additional accounts and consolidate balances after verification.

Contact our support team through live chat or email and request closure. We process the request after confirming your identity. Any remaining wallet balance is returned to your linked bKash, Nagad, or Rocket number following standard withdrawal verification.

Access and eligibility depend on your local law and eligible regions. Certain features or services may not be available where local regulations restrict them. You are responsible for confirming you are permitted to use our services from your location.

We notify you through your registered email or account notification when material changes are made. Continuing to use your account after notification counts as acceptance. We recommend checking this page periodically for smaller updates.

We may ask you to confirm ownership of your linked bKash, Nagad, or Rocket wallet. This can include providing a screenshot of your wallet profile or matching registered name details. Verification protects both you and us from unauthorised transfers.

Promotional offers carry their own specific conditions displayed on the offer page. These general Terms & Conditions apply as a baseline, and promotional terms layer on top. In case of conflict, the promotional terms specify which rule prevails for that offer.

We collect identity information for verification, transaction records from your bKash, Nagad, Rocket deposits and withdrawals, login session data, and device details for security. Full details are in our data handling section above on this page.

Accounts are non-transferable. Your account is tied to your verified identity and your linked payment method. Any attempt to sell, trade, or give away an account is a violation of these terms and grounds for immediate closure.

Raise a dispute through live chat or email with your account reference number. Our team reviews the situation against these terms and responds with a written decision. If you remain unsatisfied, we outline further steps available in your eligible region.

Terms Conditions at dking

How We Manage Data and Account Security

Where to Reach Us About These Terms

Live Chat

Email Support

Mobile Access

Frequently Asked Questions About Our Terms

01 What happens if I violate these Terms & Conditions?

02 Can I hold more than one account?

03 How do I close my account voluntarily?

04 Are these terms the same for all regions?

05 How will I know if the terms are updated?

06 What verification is required for withdrawals under these terms?

07 Do these terms cover bonus or promotional offers?

08 What data do you collect under these terms?

09 Can I transfer my account to someone else?

10 How do I dispute a decision made under these terms?

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